- Susan reports they are receiving inappropriate chat - The wanted to confirm if its the same person that is pretending to be a 30 different
- They are receiving inappropriate chat
- The wanted to confirm if its the same person that is pretending to be a 30 different people
- That chat is being received in their Chat Channel
Main main Jordan
shared this idea
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Hello Susan, Jordan, Thank you for reaching out and sharing these concerns.
To help us investigate if these 30 different profiles are originating from the same source and to help secure your Chat Channel, we need to gather specific technical data (such as IP logs or account identifiers) that cannot be shared on a public forum.
Next Steps:
Open a Support Case: Please open a ticket with our Support Team. Our security and technical teams need to pull the backend logs to track the origin of these messages.
Identify your Product: To ensure you are routed to the right specialist, please let the agent know if you are using RingEX (the standard RingCentral app) or RingCX (our Contact Center solution).
Save Evidence: If possible, please take screenshots of the chats and note the timestamps before opening the ticket.
Because this involves a specific security incident rather than a general "feature request," a support ticket is the fastest way to get this resolved and protect your team.
