Problem:

Currently, RingCX Browser cannot be configured to route speech audio (incoming/outgoing calls) to split audio speech path and audio notification between headset and other audio device. For example, if the user wants to have inbound call audio notification to laptop speaker and the speech path to headset, it is not possible, all comes to one audio channel output . This limitation can be disruptive, especially in environments where users need to focus on calls but have other task away from desk, without being alerted by laptop speaker about a inbound call, they most probably missed those inbound calls. Using SPOG is not an option as Customer nedds the integration with Microsoft Dynamics to work.

Proposed Solution:

Audio Output Configuration: Allow users to specify distinct audio devices for speech and notifications within the RingCX Browser settings and RCX Dynamics connector settings.
Device Selection: Provide a dropdown menu or similar interface to select the desired audio devices for each category.
Default Settings: Offer options to set default audio devices for speech and notifications, allowing users to quickly configure their preferences.

Benefits:

Improved Focus: Users can concentrate on calls in a multitasking environments.
Flexibility: Users can customize their audio setup to suit their individual preferences and work environments.
Accessibility: This feature can benefit users with hearing impairments or specific audio requirements.
By implementing this feature, RingCX Browser and the RCX Dynamics connector can provide a more tailored and user-friendly experience, especially for users who rely on the application for frequent communication tasks.