Settings and activity

18 results found

1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   84 votes

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   Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  Dec 31, 2025

2. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  Oct 3, 2025

3. Planned web callback improvements (agent availability check, better/invisible blended mode)

   1 vote

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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   William-Alexandre shared this idea  ·  Sep 22, 2025

4. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

   7 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  Aug 22, 2025

5. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  May 28, 2025

6. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   20 votes

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  May 28, 2025

7. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  May 28, 2025

8. Removing "change the status of an agent" without their consent

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  Apr 30, 2025

9. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   William-Alexandre supported this idea  ·  Apr 10, 2025

10. hashtag # in RCX (IVRs and queue events)

    43 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Apr 1, 2025

11. RingCX Digital Message Notification Improvements

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    39 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Mar 19, 2025

12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    59 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    William-Alexandre supported this idea  ·  Mar 19, 2025

13. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Mar 18, 2025

14. Rooms Connector: Report on use and alert when all concurrent licenses are in-use

    20 votes

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    Under Review  ·  1 comment  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Mar 5, 2025

15. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Jan 14, 2025

16. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    William-Alexandre supported this idea  ·  Jan 14, 2025

17. Call Queue custom role

    19 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Composability - Fax

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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