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RingCX: Agent & supervisor experience

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Custom Time for DNC

We would like the ability to be able to disposition a number that gets added to the DNC list, but only for a certain amount of time.

For example, we place an OB call, and disposition it to go on the DNC list for 7 days. Once the 7days is up, the number can be called again.

The timer will help allow for us to not have to remove numbers manually from the DNC list.

8 votes

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Abigail Cain shared this idea  ·   ·  Report…  ·  Admin →
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  • Veronica commented  ·   ·  Report

    The firm requires this feature to prevent potential Regulation F issues, which will also reduce the risk of client audit defects. In addition, this feature will enable the firm to continue servicing customers in the manner our clients expect once the 7-day period has elapsed.

  • Eliza commented  ·   ·  Report

    Our law firm needs this to avoid Reg F issues