Separate Notification Audio from Headset Audio
Feature Request Documentation
Customer statement:
We had some agents who wanted to have the incoming call/email notifications to play over their speakers but have all other audio play into their headset.
Requested functionality:
Ability to separate notification audio (ring tones, alerts for calls or emails) from regular media/audio (calls, music, system sounds).
Notification audio should be configurable to play through device speakers, while regular call/audio continues through headset.
Use case / rationale:
Agents can be notified of incoming calls or messages without removing their headset or interrupting ongoing work.
Helps improve awareness of incoming communications while maintaining audio privacy and focus.
Priority: Medium (enhances user experience and workflow efficiency)
Platform / environment: RingCentral softphone / desktop app
Ryan
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