Summary
Introduce visibility of Agent Whisper events within RingCX Analytics to allow supervisors and administrators to track whether a whisper was successfully connected to an agent during interactions.

Problem Statement
Currently, RingCX Analytics does not provide any data or reporting on Agent Whisper activity. There is no way to determine:

If a whisper was initiated
Whether the whisper successfully connected to the agent
The duration or timing of the whisper
The frequency of whisper usage across interactions

This lack of visibility limits quality assurance, coaching effectiveness, and operational insights for teams relying on real-time guidance features.

Proposed Solution
Enhance RingCX Analytics by adding dedicated metrics and reporting fields for Agent Whisper activity, including:

Whisper Initiated (Yes/No)
Whisper Connected (Yes/No)
Whisper Start and End Timestamps
Whisper Duration
Whisper Initiator (e.g., supervisor, system trigger)
Associated Interaction ID / Agent ID

These data points should be accessible via:

Standard analytics dashboards
Custom report builders
Data exports / API endpoints

Benefits

Enables supervisors to verify whether real-time coaching was successfully delivered
Improves quality assurance and performance evaluation
Provides insight into usage and effectiveness of the whisper feature
Supports troubleshooting for failed or missed whisper connections

Use Cases
Supervisors reviewing whether agents received guidance during critical calls
Operations teams analyzing adoption of whisper functionality
QA teams correlating whisper usage with customer outcomes