Include Dispositions in “All Categories” field in conversation exports
In RingCX, Dispositions have replaced Post-Qualifications previously used in Engage Digital.
With Engage Digital, Post-Qualification values were correctly included in conversation/thread exports via the “All Categories” field.
The selected Disposition by agent should appear in the “All Categories” field, exactly as Post-Qualifications did previously in Engage Digital.
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Henry
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