Hold timer ringback
Request to add the following feature, "Hold Timer Ringback"
Feature that automatically rings the agent’s phone or forces the call to pop back into an active state after a set duration defined in the admin portal.
8
votes
Gregg
shared this idea
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Ryan
commented
I do like that they have added a feature for "Agent Hold Timer" I wish it could be set to make a ring back tone. Would also be great to see this added for different ggent states like if an agent is on break for too long.
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Linda
commented
This feature would prevent lengthy customer holds without referring back to the customer.