Settings and activity
11 results found
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20 votes
Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
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Joe
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3 votes
Joe
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86 votes
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Joe
commented
Must do.
Joe
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219 votes
Joe
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132 votes
Joe
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11 votes
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23 votes
Joe
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317 votes
Joe
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6 votesPlanned · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Joe
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112 votes
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Joe
commented
RingCX and Ring MVP Users can not see each other's availability. Our RingCX Users are often directing calls to RingMVP Users, but very limited visability is available. Instead, there needs to be a HUD for both directions. MVP Users need to be able to see whether RingCX User are on the phone or availalble.
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8 votesUnder Review · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Yes. Please add this feature ASAP. They summaries in EX are so much better. It's disappointing that a expensive upgrade (CX) comes with fewer features.