Remove authentication requirement for accessing call transcript URLs
Description:
Currently, users are required to log in before they can access transcript URLs. We would like to request an enhancement to allow direct access to transcript URLs without requiring authentication.
Current Behavior:
- When a transcript URL is accessed, the system prompts the user to log in
- Users must authenticate even when the link is already shared internally or externally
Requested Behavior:
- Transcript URLs should be accessible without requiring a login
- Access should be granted directly via the URL (read-only view preferred)
- Optional: ability to set security controls (e.g., token-based or time-limited access)
Business Impact:
- Improves ease of sharing transcripts with internal/external stakeholders
- Reduces friction for support, QA, and customer collaboration workflows
- Speeds up investigation and case resolution times
- Eliminates dependency on user authentication for quick transcript review
Ryan
shared this idea