Summary:
Request to make the existing setting “Allow call transfer to non-available agents” visible and configurable within the customer-facing RingCX Admin Portal, aligning it with current availability in the internal RingCX Super Admin tool.

Background:
The setting “Allow call transfer to non-available agents” is বর্তমানে accessible and configurable through the internal RingCX Super Admin tool. However, this option is not exposed in the customer-facing admin interface.

This creates a discrepancy between internal and customer-level configuration capabilities.

Current Behavior:

Setting is available via internal RingCX Super Admin tool
Setting is not visible or configurable in the customer-facing RingCX Admin Portal
Customers must contact support to enable or modify this setting

Requested Enhancement:

Expose the setting “Allow call transfer to non-available agents” in the RingCX Admin Portal under:
Settings > Voice > Accounts > General > Account Settings
Allow customer admins to:
View current state (enabled/disabled)
Modify the setting as needed
Ensure changes apply in real-time or follow standard config propagation behavior