User-Level Call Routing Visibility
We would like to request the ability for individual users to view the complete routing path of their own calls.
Currently, it is possible to grant access through a custom role; however, doing so provides visibility into all company calls and their routing details, which is more access than most users require.
The requested enhancement would allow users to see only their own calls and the full call-routing history associated with those calls. This would help users better understand how calls were handled, transferred, routed through queues, or ultimately reached their extension, without exposing call data from other users or departments.
This functionality would improve transparency, reduce administrative inquiries, and provide users with the information they need while maintaining appropriate privacy and access controls.
Logan
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