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← RingCentral Ideas

Settings and activity

20 results found

  1. Block user to view their RingEX phone number

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Logan supported this idea  · 

  2. Disable option for call recording for internal calls or extension to extension calls.

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Logan supported this idea  · 
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    Logan commented  · 

    I will third this, there is no need to record our internal users. Being able to record external and transferred calls would be a very good feature.

  3. Ability to exclude internal calls from automatic call recording

    55 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Option to disable Call Recording for internal interactions

    15 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  5. Disable Call recording prompts on Internal Call Transfers

    15 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Internal call recording per user disable feature for automatic call recording

    33 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  7. Clarify Smart ACR Documentation

    1 vote

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  8. adaptive approach on ai notes/transcripts

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Logan commented  · 

    I agree with this. When a call is transferred it will continue to show the person that transferred the call not the number or caller that is actually talking. For example. Sara takes a call, she needs transfer to Amanda. She warm transfers it to Amanda stating I had Peter on the line, Amanda said put him through. Amanda and Peter are now talking but the AI transcript still shows Sara and Amanda and Peter is showing up as Sara. It should show up as Peter or the phone number Peter called from.

    Logan supported this idea  · 

  9. User-Level Call Routing Visibility

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  11. Add Voicemail Feature to Limited Extensions

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. upgrade limited extension to a RingEX licenses

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  13. Allow Limited Extension as Forwarding Number of User Extensions

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Add the ability to include Limited Extensions in Call Queue groups.

    22 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  15. RingCentral app access for limited extension

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Paging for limited extensions

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Logan commented  · 

    I agree, this needs to me implemented. This is a large oversite on Ring Centrals end. I sort of get needing a standard license to hear paging but to just make a page in emergency situations is a necessity.

  17. Limited Extension Addition feature

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Presence on Limited Extension

    27 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Granular Time Scheduling for Call Queues and Business Hours (Non-15-Minute Intervals)

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Logan supported this idea  · 

  20. Allow Limited extensions to call paging groups

    19 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Logan commented  · 

    I agree, this needs to me implemented. This is a large oversite on Ring Centrals end. I sort of get needing a standard license to hear paging but to just make a page in emergency situations is a necessity.

    Logan supported this idea  ·