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Settings and activity

22 results found

  1. Allow Managers to Access Analytics and Call Logs for Specific Users Only

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Logan commented  · 

    I agree that this would be an excellent feature to add. We just moved over to RingCentral and the managers are used to this feature.

    Logan supported this idea  · 

  2. Call Log for Conference Calls (Voice and Video)

    8 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Block user to view their RingEX phone number

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Logan supported this idea  · 

  4. Disable option for call recording for internal calls or extension to extension calls.

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Logan supported this idea  · 
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    Logan commented  · 

    I will third this, there is no need to record our internal users. Being able to record external and transferred calls would be a very good feature.

  5. Ability to exclude internal calls from automatic call recording

    55 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  6. Option to disable Call Recording for internal interactions

    15 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Logan supported this idea  · 

  7. Disable Call recording prompts on Internal Call Transfers

    15 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  8. Internal call recording per user disable feature for automatic call recording

    33 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  9. Clarify Smart ACR Documentation

    1 vote

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Logan shared this idea  · 

  10. adaptive approach on ai notes/transcripts

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Logan commented  · 

    I agree with this. When a call is transferred it will continue to show the person that transferred the call not the number or caller that is actually talking. For example. Sara takes a call, she needs transfer to Amanda. She warm transfers it to Amanda stating I had Peter on the line, Amanda said put him through. Amanda and Peter are now talking but the AI transcript still shows Sara and Amanda and Peter is showing up as Sara. It should show up as Peter or the phone number Peter called from.

    Logan supported this idea  · 

  11. User-Level Call Routing Visibility

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan shared this idea  · 

  12. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  13. Add Voicemail Feature to Limited Extensions

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Logan supported this idea  · 

  14. upgrade limited extension to a RingEX licenses

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Logan supported this idea  · 

  15. Allow Limited Extension as Forwarding Number of User Extensions

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  16. Add the ability to include Limited Extensions in Call Queue groups.

    22 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  17. RingCentral app access for limited extension

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Logan supported this idea  · 

  18. Paging for limited extensions

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Logan supported this idea  · 
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    Logan commented  · 

    I agree, this needs to me implemented. This is a large oversite on Ring Centrals end. I sort of get needing a standard license to hear paging but to just make a page in emergency situations is a necessity.

  19. Limited Extension Addition feature

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 

  20. Presence on Limited Extension

    28 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Logan supported this idea  · 
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