Problem Description:
RingCX currently does not automatically change an agent's state from the configured post-call state (such as ACW) to Available after the configured Wrap Time has elapsed.

Current Behavior:
Wrap Time only determines how long before another call can be presented to the agent after the previous call has ended. It does not automatically transition the agent's state to Available.

For example, if Wrap Time is set to 30 seconds and the post-call state is ACW, the agent remains in ACW after the 30 seconds have elapsed unless they manually change their state to Available.

Expected Behavior / Feature Request:
Provide an option to automatically transition an agent's state to Available once the configured Wrap Time has elapsed.

For example:

Wrap Time: 30 seconds
Post-call state: ACW
After 30 seconds: Agent automatically changes from ACW to Available
Agent becomes eligible to receive the next incoming interaction

Business Impact:
This would reduce the need for agents to manually change their state after completing post-call work and help ensure agents become available for the next interaction as soon as the configured wrap period has ended.

Requested Enhancement:
Add a configurable option that allows administrators to automatically set the agent's state to Available when the Wrap Time expires, similar to functionality available in other contact center platforms such as NICE and Five9.