Searchable Call Dispositions
Issue:
After completing a call in the RingCentral app, agents are currently unable to search for relevant call dispositions. Agents must manually browse through the available disposition options, which makes it difficult to quickly locate the appropriate disposition.
Business Impact:
This search functionality was previously available in RingCX and is an important part of our post-call resolution workflow. The inability to search dispositions creates additional operational friction, increases agent handling time, and may negatively impact the accuracy and consistency of call disposition reporting.
Requested Enhancement:
We request that the Product team review this limitation and consider restoring searchable call disposition functionality within the RingCentral app.
Ideally, agents should be able to enter keywords or partial disposition names into a search field and quickly locate the appropriate disposition after completing a call.
Vanessa
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