Introduce a Dedicated Timer Setting for the Away Base State

Current Behavior:
Currently, the Away base state does not have its own configurable timer. Instead, it follows the Break Timer configured under the account settings, which also controls the On Break state.

As a result, when an agent uses a state with the Away base state, the timer counts down based on the configured Break Timer rather than allowing the Away state to operate independently.

Requested Enhancement:
Introduce a dedicated, configurable timer for the Away base state, separate from the existing Break Timer.

This would allow administrators to configure the timer behavior for the Away base state independently without affecting the On Break state or its timer settings.

Business Justification:
Currently, administrators have limited flexibility in managing agent states because the Away and On Break states share the same Break Timer configuration.

The existing workarounds are to change the base state to Working or remove the Break Timer entirely. However, changing the base state may not align with the intended workflow, while removing the Break Timer also affects the On Break state.

A dedicated Away timer would provide greater flexibility and allow administrators to configure agent states according to their operational requirements.