Expand RingCX audit logs to show:

The specific fields, permissions, and roles changed.

Previous and updated values.

The user or API application that initiated the change.

The affected account and exact timestamp, including time zone.

Details of permission-copy operations, including source and destination accounts.

Current behavior:
“API modified agent” entries show the affected agent and timestamp but do not provide the specific changes or initiating user.

Customer use case:
The customer reported that vso@solidarityhealthshare.org lost RingCX Admin access while a team member was copying Austin Walker’s permissions to Whitney Gneiding. The available audit entries did not establish what changed or whether the permission-copy operation caused the access loss.

Admin access was restored through backend changes, but the customer still needs a detailed change history for internal documentation.

Business impact:
Limited audit details prevent administrators from tracing permission changes, determining the cause of unexpected access loss, and documenting corrective actions.

Desired outcome:
Provide a searchable and exportable audit history that allows administrators to identify who changed access, what changed, and when.