Support Extension-to-Extension Call Transfers Between Separate RingCentral Accounts (Cross-Tenant Transfers)
Request the ability for users to transfer calls directly to extension numbers that belong to a different RingCentral account/tenant without requiring the use of direct phone numbers.
Currently, internal extension-to-extension transfers are only supported within the same RingCentral account. Organizations that operate multiple RingCentral tenants, or frequently collaborate with affiliated companies on separate RingCentral accounts, cannot transfer calls using extension dialing. This limitation requires users to maintain and dial full direct phone numbers, which is less efficient and creates confusion for end users.
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Jonalyn
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