50 results found
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Folder mode configuration enhancement
Request from customer account team below:Product limitation at hand is that when we configure all queries needed within one folder to show the appropriate interventions, all SOLVED interventions remain in said folder -Customer NEED:-to be able to view NEW, Assigned, and all corresponding replies on open interventions, but have solved interventions refiled into the solved/history folder – these should NOT be shown within their main inbox -ASK:-Extend system functionality to allow for additional folder queries simultaneously on interventions. Such queries should include but not limited to:-NEW/Unassigned-OPEN-ACTIVE/ASSIGNED -allow functionality in which replies on previously solved cases move back to NEW status…
2 votes -
Option on Admin UI to extend agents auto disposition timeout
Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui .This would allow the admin to extend the time the agent has to input the correct disposition,
3 votes -
O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7 votes -
Set of RingCX inbound ports to be minimized
RingCX requires many ingress firewall ports to be opened.
4 votes -
Embed RCCC Agent into ED User Interface & combine the logic of the systems to present one common user interface
One common rejection for pitching ED alongside RCCC is that it provides two agent interfaces & therefore not one common UI for the agent.Given ED is web based & RCCC (NIC) has agent interface APIs, can we explore presenting the agent interface of RCCC into Engage Digital & then work further to see if the busy status can be married between the two platforms.Engage Omni is still a long way from being available in EMEA.
6 votes -
Pulse: Get Pulse for Engage (Digital / Voice / Omni)
Extend "Pulse" to all Contact Center solutions.
3 votes -
Launch Button via IVR Designer within Engage Voice
The ability to have a button for agents to click before a call is engaged to allow them to initiate an IVR script. For example, if an agent would like to change their recorded greeting that would be played automatically when an incoming call were to arrive.
4 votes -
VDI Support for RingCX
The request is for VDI Support for RingCX
5 votes -
Embed integrate Engage Digital to RC APP/ RC Office
A number customers are interested in having Digital to be integrated with Ringcentral Office.Utilize RC App with Digital.Although we plan to integrate this with Engage voice most customer prefer RC Office as the ability to answer multiple direct calls and queue calls at the same as well as they have their direct voicemail boxes.this is a common request from SMB.
1 vote -
Facebook Event Integration to RingCentral Engage Digital
Customer comments under Facebook live event reminder posts don’t flow into RingCentral Engage Digital and thus, Telenor agents are unable to reply comments for that particular post.More information on facebook events can be found in this link - https://www.facebook.com/help/210413455658361
2 votes
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