42 results found

1. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

   The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

   2 votes

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   0 comments  ·  Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   https://support.ringcentral.com/article-v2/using-ringcx-for-service-cloud-voice.html?brand=RingCentral&product=RingCX&language=en_US

2. RingCentral for SalesForce/RingCX : Supervisors to monitor Agent activity w/in SFDC (using salesforce tools)

   The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

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   Future Consideration  ·  0 comments  ·  Integrations & APIs  ·  Delete…  ·  Admin →
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