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8 results found

  1. RCX integration with pipedrive crm

    We have customer asking integration of RCX with Pipedrive
    this is currently available with REX today

    6 votes

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    1 comment  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX with Pipedrive to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Pipedrive is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Pipedrive integration is valuable and has been shared with our product team.

  2. Connectwise integration with RingCX

    https://www.connectwise.com/

    Customer Provides IT networking solutions and requires ticketing integration with Connectwise

    3 votes

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    0 comments  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX withConnectWise to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and ConnectWise is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.

  3. Seamless Click-to-Dial from CRM with Instant RingCX Dialing

    Customer Expectation: When clicking a phone number in the CRM, RingCX should dial the number instantly without requiring any additional steps from the user.

    Current Limitation: While RingCX supports click-to-dial, it requires the user to have an active RingCX Agent session open before the call can be placed. This adds an extra step and reduces dialing efficiency.

    Requested Enhancement: Enable true one-click dialing from the CRM that initiates the call immediately through RingCX, regardless of whether the agent currently has an active RingCX session. This improvement would streamline outbound calling workflows, reduce friction, and increase agent productivity.

    4 votes

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    Will Not Implement  ·  0 comments  ·  Integrations & APIs  ·  Admin →

  4. Hubspot for RingCx - have an automatic call log created for call attempts

    Hubspot for RingCx - have an automatic call log created for call attempts such as manual outbound or dialer calls that are not answered

    2 votes

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    0 comments  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. The RingCX for HubSpot embedded CTI agent integration is designed to handle agent interactions only.

    Because of this, it automatically logs calls that are answered by an agent. However, it does not automatically create a log for call attempts that do not result in an agent interaction.

  5. Integration with DNA Fiserv Platform

    Integration with https://www.fiserv.com/

    2 votes

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    1 comment  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX with Fiserv to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Fiserv is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Fiserv integration is valuable and has been shared with our product team


  6. Connectwise Integration

    Integration with https://www.connectwise.com/

    2 votes

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    0 comments  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX with ConnectWise to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Connectwise is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.

  7. Integrate with Hyland Content Solutions

    Integration with the Hyland platform (https://www.hyland.com/en)

    1 vote

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    0 comments  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX with https://www.hyland.com/ to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Hyland is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Hyland integration is valuable and has been shared with our product team.


  8. Integration with Wex Benefits software

    Integration with Wex (https://www.wexinc.com)

    1 vote

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    0 comments  ·  Integrations & APIs  ·  Admin →
    Will Not Implement  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Thank you for reaching out. We appreciate your interest in connecting RingCX with https://www.wexinc.com to streamline your workflows.

    While a dedicated, out-of-the-box CTI integration for RingCX and Wexinc is not currently available, you can still enhance your agent workflow using our tools:

    • RingCX Chrome Extension:
    • https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
    • Open APIs for Custom Solutions:
    • https://developers.ringcentral.com/.

    We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Wexinc integration is valuable and has been shared with our product team.


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