12 results found
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RCX integration with pipedrive crm
We have customer asking integration of RCX with Pipedrive
this is currently available with REX today6 votesThank you for reaching out. We appreciate your interest in connecting RingCX with Pipedrive to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Pipedrive is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Pipedrive integration is valuable and has been shared with our product team.
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RingCX and SAP CRM Integration
Looking to have RingCX and the SAP CRM to be integrated as requested by a customer.
1 voteThank you for reaching out. We appreciate your interest in connecting RingCX with SAP to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and SAP is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on SAP integration is valuable and has been shared with our product team.
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Connectwise integration with RingCX
Customer Provides IT networking solutions and requires ticketing integration with Connectwise
3 votesThank you for reaching out. We appreciate your interest in connecting RingCX withConnectWise to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and ConnectWise is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.
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Seamless Click-to-Dial from CRM with Instant RingCX Dialing
Customer Expectation: When clicking a phone number in the CRM, RingCX should dial the number instantly without requiring any additional steps from the user.
Current Limitation: While RingCX supports click-to-dial, it requires the user to have an active RingCX Agent session open before the call can be placed. This adds an extra step and reduces dialing efficiency.
Requested Enhancement: Enable true one-click dialing from the CRM that initiates the call immediately through RingCX, regardless of whether the agent currently has an active RingCX session. This improvement would streamline outbound calling workflows, reduce friction, and increase agent productivity.
4 votes -
Allow for Call Transcripts to be backed up via RC Archiver
We would like to add the option to store or backup Live Call Transcripts (similar to call recordings) via the RingCentral Archiver.
1 voteThank you for your feedback regarding the RC Archiver. We want to let you know that we are no longer actively developing enhancements for this tool.
We have partnered with Theta Lake, which offers a comprehensive call transcript archiving solution integrated with RingCentral. This may be of interest to you for your specific needs
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Phorest Integration
Integrate with Phorest Salon Software
1 voteThank you for reaching out. We appreciate your interest in connecting RingCX with Phorest Integration to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Phorest is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Phorest integration is valuable and has been shared with our product team.
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Integration with DNA Fiserv Platform
Integration with https://www.fiserv.com/
2 votesThank you for reaching out. We appreciate your interest in connecting RingCX with Fiserv to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Fiserv is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Fiserv integration is valuable and has been shared with our product team
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Connectwise Integration
Integration with https://www.connectwise.com/
2 votesThank you for reaching out. We appreciate your interest in connecting RingCX with ConnectWise to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Connectwise is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on ConnectWise integration is valuable and has been shared with our product team.
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Build a Smarsh integration for RingCX
Customers using Smarsh for compliance archiving would like to have all RingCX related content archived in Smarsh as well
1 voteThank you for reaching out. We appreciate your interest in archiving RingCX content in Smarsh for compliance purposes.
At this time, we do not have plans to build a native integration with Smarsh. However, you can leverage RingCX’s APIs to access and export interaction data—including call recordings, reports, and related artifacts—to build a custom archiving solution that meets your compliance requirements.
You can explore the RingCX API documentation here:
RingCX Developer Guide & API Reference – https://ringcentral-ringcx-api-documentation.readthedocs-hosted.com/en/latest/
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Integrate with Hyland Content Solutions
Integration with the Hyland platform (https://www.hyland.com/en)
1 voteThank you for reaching out. We appreciate your interest in connecting RingCX with https://www.hyland.com/ to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Hyland is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Hyland integration is valuable and has been shared with our product team.
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Integration with Wex Benefits software
Integration with Wex (https://www.wexinc.com)
1 voteThank you for reaching out. We appreciate your interest in connecting RingCX with https://www.wexinc.com to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and Wexinc is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on Wexinc integration is valuable and has been shared with our product team.
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Integration app for RPM Telco CRM
Would be nice to get an app to integrate Engage with RPM Telco CRM.
1 voteThank you for reaching out. We appreciate your interest in connecting RingCX with https://rpmtelco.com/ to streamline your workflows.
While a dedicated, out-of-the-box CTI integration for RingCX and rpm is not currently available, you can still enhance your agent workflow using our tools:
- RingCX Chrome Extension:
- https://support.ringcentral.com/article-v2/using-the-chrome-extension-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
- Open APIs for Custom Solutions:
- https://developers.ringcentral.com/.
We are continually evaluating and expanding our integrations to better support our customers' workflows. Your feedback on rpm integration is valuable and has been shared with our product team.
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