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50 results found

  1. add calling function when in a chat

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Deb supported this idea  · 

  2. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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  3. Add IP Address field in Ring CX Analytics for Reporting

    10 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Deb supported this idea  · 

  4. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Deb supported this idea  · 

  5. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. Set Cold Transfer as Default

    10 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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  7. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Deb supported this idea  · 

  8. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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  9. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Deb supported this idea  · 

  10. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Deb supported this idea  · 

  11. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Deb supported this idea  · 

  12. Make voice transcripts visible to agents in RingCX

    19 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  13. RingSense Feedback option

    4 votes

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    0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Deb shared this idea  · 

  14. Supervisor actively monitoring should be able to record

    9 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Deb shared this idea  · 

  15. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Deb supported this idea  · 

  16. Tiered Dispositions

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Deb shared this idea  · 

  17. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Deb supported this idea  · 
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    Deb commented  · 

    The ability for the supervisor to change the agent state. For instance, if an agent is available and on a call and the Supervisor wants to talk with them immediately after that call, make them unavailable so they don't get another call. Changing the unavailable reasons may also be helpful to have accurate reporting if an agent chose the wrong reason code. A similar ask is to be able to force an agent available (but supervisors would need to be sure the agent was there and ready for calls/interactions.)

  18. Wrap Time / After Contact Work

    59 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  20. Include Name & Number in Caller ID

    24 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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