← RingCentral Ideas

Settings and activity

55 results found

  1. Support in Analytics for non-English languages

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Chris shared this idea  · 

  2. Ability to receive internal calls or transfers from RingEX users, even when set to unavailable

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  3. Quick Reply Utilization Report

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  4. Ability for Supervisors to see info about email while it's queuing

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  5. RCCC - Improve Quality Management File Retrieval

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  6. Provide Quality Management scoring context from within MAX

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  7. Allow for copying of a scheduling unit in Workforce Management

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  8. Pulse - Clone other user's pulse alerts

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  9. "Dashboard only" license & dashboard URLs for RCCC

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  10. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris shared this idea  · 

  11. Remove the audible web chat noise when launching Service Web

    14 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Chris shared this idea  · 

  12. Sharepoint integration within RC App

    26 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  13. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Chris shared this idea  · 

  14. Add Contact ID to the Audit Activity Report

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  15. Enable OSH with Personal Connection Priority Blending

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  16. More Agent info in Dashboards

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  17. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. On OSH supported Dashboard, show all interactions agent is working

    2 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  19. CNAM for RingCentral Contact Center

    13 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  20. NiC Contact Centre Long Term Storage retrieval notification

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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