Settings and activity

55 results found

1. Support in Analytics for non-English languages

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Mar 30, 2021

2. Ability to receive internal calls or transfers from RingEX users, even when set to unavailable

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Jul 23, 2021

3. Quick Reply Utilization Report

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Aug 26, 2021

4. Ability for Supervisors to see info about email while it's queuing

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Sep 20, 2021

5. RCCC - Improve Quality Management File Retrieval

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Jan 11, 2021

6. Provide Quality Management scoring context from within MAX

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Jul 23, 2021

7. Allow for copying of a scheduling unit in Workforce Management

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Jul 23, 2021

8. Pulse - Clone other user's pulse alerts

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Feb 3, 2021

9. "Dashboard only" license & dashboard URLs for RCCC

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Mar 25, 2021

10. RCCC / Pulse: Reporting & Statistics for Pulse alerts

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Dec 18, 2020

11. Remove the audible web chat noise when launching Service Web

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Oct 9, 2020

12. Sharepoint integration within RC App

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Jul 8, 2020

13. Embed agent into RingEX

    50 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Dec 22, 2020

14. Add Contact ID to the Audit Activity Report

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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15. Enable OSH with Personal Connection Priority Blending

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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16. More Agent info in Dashboards

    4 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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17. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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18. On OSH supported Dashboard, show all interactions agent is working

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    Implemented  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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19. CNAM for RingCentral Contact Center

    13 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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20. NiC Contact Centre Long Term Storage retrieval notification

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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