76 results found
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Hubspot Voicemail Integration
HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.
6 votes -
Automatic contact sync between RingCentral, BeeTexting and Google
Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default
5 votesWe are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.
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Ability to "Share" voicemails in Teams Embedded App
In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.
16 votes -
Support data in custom fields for RC App connect (Netsuite)
Currently, all call log details settings values are stored in the Message field.
The other fields, CALL TYPE and CALL LENGTH, are still empty.
The customer will like each field to show the data.
These fields are currently custom fields and as per upstream peers, we do not support at the moment.
1 vote -
Log a call to a case or project in Netsuite x RC App Connect
Option to log a call to a case or project in Netsuite x RC App Connect
4 votes -
App Connect - retroactive log more than 100 calls
Ability to Retroactively log a call on App connect more than 100 calls.
1 voteApp Connect as you know can retroactively log the last 100 calls. After that, calls can be logged manually. We will consider this feature, but there are a number of concerns related to performance, and allowing users to elect how many calls to log.
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Build integration for Wealthbox
Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.
22 votes -
Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"
The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.
8 votes -
Auto Transcription - Conversation Analyzer in SFDC Integration
Analyzer has uncovered some potential issues:
- Automatically transcribing and analyzing every call
- Identifying agent non-compliance and helping business take action
- Offering configurable redaction to prevent sensitive-inform exposure
Then, the solution identifies how top performers achieve their goals and helps supervisors:
- Break down, categorize, and review graphically displayed call content
- Boost agent performance by quickly uncovering and acting on details
- Decrease churn rates
- Replicate top-performer behavior with best practices
- Ensure agents actually use Einstein Next Best Actions
Schedule agents and manage the workforce2 votes -
Add an AgencyZoom integration
add agencyzoom as an integrated app.
6 votesI understand that AgencyZoom is considering building an integration themselves using the App Connect framework. Stay tuned!
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ezlynx CRM integration
ezlynx integration
3 votes -
Call Waiting for Teams Embedded App while on Teams call/meeting
RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.
3 votes -
1 vote
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Names in RingCentral Bot Chat for MS Teams
With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.
2 votes -
DMS integration for the Automotive business
Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:
3 votes -
Act! CRM integration
I wish you integrated with Act! CRM
10 votes -
Add Smartsheet as integration option
Smartsheet is the project management software I use and it links with Gmail easily, so linking it with RingCentral also would be great. If I could easily attach voicemails to a Smartsheet row, that would be awesome! -Using a button, I realize I can do this already on my own.
3 votes -
Poly Lens app
Poly Lens app not support by RC
24 votes -
HoneyBook CRM integration
Add HoneyBook CRM
4 votes -
Grammarly app integration.
An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
9 votes
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