Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

75 results found

  1. App Connect - retroactive log more than 100 calls

    Ability to Retroactively log a call on App connect more than 100 calls.

    1 vote
    0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminByrne Reese (Group PM, RingCentral) responded

    App Connect as you know can retroactively log the last 100 calls. After that, calls can be logged manually. We will consider this feature, but there are a number of concerns related to performance, and allowing users to elect how many calls to log. 

  2. RC Native App for Hubspot - SMS

    Ability to receive SMS notification in RC for Hubspot, sync the Hubspot contacts to RC App and click to Dial using RC native app for Hubspot

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. Build integration for Wealthbox

    Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    15 votes
    Future Consideration  ·  5 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. Auto Transcription - Conversation Analyzer in SFDC Integration

    Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. ezlynx CRM integration

    ezlynx integration

    3 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Call Waiting for Teams Embedded App while on Teams call/meeting

    RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. RingCentral for SalesForce/RingCX : Supervisors to monitor Agent activity w/in SFDC (using salesforce tools)

    The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. MS Teams RC "Embedded Dialer" Application: Personal contacts - "user level"

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. App to integrate Odoo with Ring Central

    An app to integrate Odoo with Ring Central would be helpful.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Add Smartsheet as integration option

    Smartsheet is the project management software I use and it links with Gmail easily, so linking it with RingCentral also would be great. If I could easily attach voicemails to a Smartsheet row, that would be awesome! -Using a button, I realize I can do this already on my own.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Names in RingCentral Bot Chat for MS Teams

    With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. DMS integration for the Automotive business

    Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes
    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
    How important is this to you?

  16. Act! CRM integration

    I wish you integrated with Act! CRM

    7 votes
    Future Consideration  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Poly Lens app

    Poly Lens app not support by RC

    23 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. HoneyBook CRM integration

    Add HoneyBook CRM

    4 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Grammarly app integration.

    An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. oowrin is the new CRM please add to our ring central family

    New CRM integration

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
← Previous 1 3 4
  • Don't see your idea?