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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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77 results found

  1. Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    10 votes

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  2. The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.

    11 votes

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  3. The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes

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  4. The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes

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  5. Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes

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  6. ezlynx integration

    3 votes

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  7. RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.

    3 votes

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  8. The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

    1 vote

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  9. 1 vote

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  10. please add integration with Go HighLevel

    9 votes

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  11. An app to integrate Odoo with Ring Central would be helpful.

    7 votes

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  12. We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.

    5 votes

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  13. With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.

    1 vote

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  14. Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes

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    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  15. I wish you integrated with Act! CRM

    6 votes

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  16. Add HoneyBook CRM

    4 votes

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  17. Smartsheet is the project management software I use and it links with Gmail easily, so linking it with RingCentral also would be great. If I could easily attach voicemails to a Smartsheet row, that would be awesome! -Using a button, I realize I can do this already on my own.

    2 votes

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  18. 1 vote

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  19. HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

    1 vote

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  20. An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.

    7 votes

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