Settings and activity

110 results found

1. Wrap Time / After Contact Work

   53 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 23, 2025

2. Ability to cancel or extend after call wrap

   59 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 23, 2025

3. dashboards data refresh time

   60 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 23, 2025
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   Malcolm Robinson commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

   Absolutely, 75% of customers on projects are asking for this.

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4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  May 23, 2025

5. Outbound Default and Custom Lead Field Order/Ranking

   13 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Malcolm Robinson commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

   Examples:

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   Malcolm Robinson shared this idea  ·  May 19, 2025

6. OFCOM compliant Proactive and Predictive Dialler

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   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  Apr 15, 2025

7. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   22 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Malcolm Robinson shared this idea  ·  Apr 10, 2025

8. call offers for the longest wait time

   193 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  Apr 10, 2025

9. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   38 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Malcolm Robinson supported this idea  ·  Apr 10, 2025

10. hashtag # in RCX (IVRs and queue events)

    42 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Apr 8, 2025

11. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    The "The "All Messages" section offers the following options:" mentioned above should include the available option

    *Transfer to an agent

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    Malcolm Robinson shared this idea  ·  Mar 19, 2025

12. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson shared this idea  ·  Apr 3, 2025

13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Mar 26, 2025

14. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Jan 14, 2025

16. View Ring CX Realtime dashboards in minutes and seconds.

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    88 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Mar 21, 2025

17. Agent States Transition

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    10 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Mar 21, 2025

18. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    30 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Malcolm Robinson shared this idea  ·  Mar 21, 2025

19. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson commented  ·  Mar 21, 2025  ·  Edit…  ·  Delete…

    I absolutely agree that this is a must-have feature. Without it, we lack the ability to drill down into historical data and understand its relationship to digital interactions via the thread ID, which serves as the unique digital interaction identifier.

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    Malcolm Robinson supported this idea  ·  Mar 21, 2025

20. Sync RingCentral Desktop Application With RingCX

    252 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Malcolm Robinson supported this idea  ·  Mar 21, 2025