Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.
Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage. The workaround provided by support is to create a new account that is not a manager of any call queues, so all users are available to select.
19
votes
Lance
shared this idea
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Hilary
commented
Along this same request, I would like to see a permission in Roles that can be selected to give a user the ability to see all users in analytics without the need to give them the permission to make changes to users. Currently, User Management/Users must be turned on in Roles for all users to be visible in analytics. This also grants the access to make changes to users which I do not want.