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  1. 3 votes

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    Daniel supported this idea  · 
  2. 16 votes

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    Daniel shared this idea  · 
  3. 32 votes

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    Daniel shared this idea  · 
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    Daniel commented  · 

    this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).

  4. 20 votes

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    Daniel supported this idea  · 
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    Daniel commented  · 

    this is critical as agents must be able to fully control interactions from A to Z

  5. 16 votes

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    Daniel supported this idea  · 
  6. 2 votes

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  7. 3 votes

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  8. 8 votes

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  9. 3 votes

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  10. 14 votes

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  11. 5 votes

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  12. 13 votes

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  13. 4 votes

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  14. 47 votes

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  15. 3 votes

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  16. 24 votes

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  17. 2 votes

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  18. 2 votes

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  19. 24 votes

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  20. 3 votes

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