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58 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    22 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  2. RC for MS Teams - Incoming Call

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  3. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  4. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  5. RCV video link in RCX Customer Card

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Engage Digital - New Email Message should route back to agent that started similar to reply

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  7. Disposition UI needs to be easier to use

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. Native Integrated Virtual Agent (digital & voice)

    6 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Allow Email or Username/PW authentication for SFTP Message Exports

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  12. Loop node for IVR Studio

    3 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. No option to cancel/undo in Studio Editor Tool

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Real time call monitoring in studio

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. Ability to ingest x- and p- headers via IVR Studio

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Call Queue Wait Settings - max callers in queue

    14 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Call Queue Wait Settings - wait time

    17 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Call Queue Wait Settings

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Call Queue estimated wait time feature

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. maximum caller wait time in queue

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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