Settings and activity

66 results found

1. RCV video link in RCX Customer Card

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Dec 4, 2024

2. Adjustment - Cancel call transfer Label

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   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 16, 2024

3. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 2, 2024
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   Daniel commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

   this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).

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4. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   20 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 23, 2024
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   Daniel commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   this is critical as agents must be able to fully control interactions from A to Z

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5. Delay in the event after "Single Play Audio"

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   16 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

6. Ability to Delete Channel

   2 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

7. Blind Transfer Option in the Route Node

   3 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

8. Set Cold Transfer as Default

   8 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

9. Warm Transfer Improvement

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 10, 2024

10. Impersonated admin showing incorrectly in the audit trail

    14 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 5, 2024

11. french local numbers 09

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 27, 2024

12. Local French Dialling

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

13. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

14. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 16, 2024

15. RC for MS Teams - Incoming Call

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    Daniel supported this idea  ·  Jul 16, 2024

16. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024

17. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024

18. Disposition UI needs to be easier to use

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

19. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024

20. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 15, 2024