Settings and activity

70 results found

1. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Mar 24, 2025

2. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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   23 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Mar 18, 2025

3. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jan 15, 2025

4. SayVAR Node: Option To Save Text2Speech As Audio File

   13 votes

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   Daniel supported this idea  ·  Jan 15, 2025

5. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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   11 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jan 10, 2025

6. RCV video link in RCX Customer Card

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Dec 4, 2024

7. Adjustment - Cancel call transfer Label

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   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 16, 2024

8. Auto answer management options separately for inbound and outbound calling

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   38 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Oct 2, 2024
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   Daniel commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

   this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).

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9. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   21 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Sep 23, 2024
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   Daniel commented  ·  Sep 23, 2024  ·  Edit…  ·  Delete…

   this is critical as agents must be able to fully control interactions from A to Z

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10. Delay in the event after "Single Play Audio"

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    16 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 10, 2024

11. Ability to Delete Channel

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 10, 2024

12. Blind Transfer Option in the Route Node

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 10, 2024

13. Set Cold Transfer as Default

    9 votes

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    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 10, 2024

14. Warm Transfer Improvement

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 10, 2024

15. Impersonated admin showing incorrectly in the audit trail

    14 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Sep 5, 2024

16. french local numbers 09

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 27, 2024

17. Local French Dialling

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

18. Feature Request: Have Access Enabling Premium Calling Rates to 09 Numbers

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 27, 2024

19. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    51 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 16, 2024

20. RC for MS Teams - Incoming Call

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 16, 2024