Settings and activity

82 results found

1. Outbound WhatsApp within RCX agent UI

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Oct 3, 2025

2. calls whatsapp using Cloud API

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   21 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Oct 3, 2025

3. RCX analytics access customization

   1 vote

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Sep 10, 2025

4. AI summaries language dependencies

   2 votes

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Sep 10, 2025

5. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  May 28, 2025

6. Agent to Agent Transfers in SMS and Engaged Digital Messaging

   19 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  May 28, 2025

7. Ability to Set Skill Weight/Proficiency

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   16 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  May 28, 2025

8. Removing "change the status of an agent" without their consent

   11 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  May 14, 2025

9. call offers for the longest wait time

   194 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Apr 10, 2025

10. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    38 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Apr 10, 2025

11. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    we must have this feature that is requested by many customers

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    Daniel supported this idea  ·  Apr 3, 2025

12. hashtag # in RCX (IVRs and queue events)

    42 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Apr 1, 2025

13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Mar 26, 2025

14. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    30 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Mar 24, 2025

15. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Mar 18, 2025

16. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 15, 2025

17. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 15, 2025

18. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    19 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jan 10, 2025

19. RCV video link in RCX Customer Card

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Dec 4, 2024

20. Adjustment - Cancel call transfer Label

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    17 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Oct 16, 2024