← RingCentral Ideas

Settings and activity

82 results found

  1. Cancelling a requeued call

    30 votes
    Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel commented  · 

    absolutely needed

    Daniel supported this idea  · 

  2. Outbound WhatsApp within RCX agent UI

    21 votes
    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Daniel supported this idea  · 

  3. calls whatsapp using Cloud API

    23 votes
    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  4. RCX analytics access customization

    1 vote
    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel shared this idea  · 

  5. AI summaries language dependencies

    2 votes
    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Daniel shared this idea  · 

  6. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes
    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Daniel supported this idea  · 

  7. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    20 votes
    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Daniel supported this idea  · 

  8. Ability to Set Skill Weight/Proficiency

    16 votes
    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  9. Removing "change the status of an agent" without their consent

    11 votes
    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  10. call offers for the longest wait time

    202 votes
    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel supported this idea  · 

  11. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    42 votes
    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  12. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    24 votes
    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Daniel commented  · 

    we must have this feature that is requested by many customers

    Daniel supported this idea  · 

  13. hashtag # in RCX (IVRs and queue events)

    43 votes
    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel shared this idea  · 

  14. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes
    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  15. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    30 votes
    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Daniel supported this idea  · 

  16. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    30 votes
    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Daniel shared this idea  · 

  17. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    25 votes
    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Daniel supported this idea  · 

  18. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Daniel supported this idea  · 

  19. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    19 votes
    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  20. RCV video link in RCX Customer Card

    3 votes
    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Daniel supported this idea  · 
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