Settings and activity

85 results found

1. RCX SFTP configuration - Be able to define SFTP port number

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Daniel Mansour supported this idea  ·  Apr 2, 2026

2. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   11 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Daniel Mansour shared this idea  ·  Apr 1, 2026

3. Add a role management module for access levels in AIR / AIR PRO

   12 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Daniel Mansour shared this idea  ·  Apr 1, 2026

4. Cancelling a requeued call

   42 votes

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   Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel Mansour commented  ·  Oct 17, 2025  ·  Edit…  ·  Delete…

   absolutely needed

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   Daniel Mansour supported this idea  ·  Oct 17, 2025

5. Outbound WhatsApp within RCX agent UI

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel Mansour supported this idea  ·  Oct 3, 2025

6. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel Mansour supported this idea  ·  Oct 3, 2025

7. RCX analytics access customization

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Daniel Mansour shared this idea  ·  Sep 10, 2025

8. AI summaries language dependencies

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Daniel Mansour shared this idea  ·  Sep 10, 2025

9. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel Mansour supported this idea  ·  May 28, 2025

10. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    21 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  May 28, 2025

11. Ability to Set Skill Weight/Proficiency

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    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  May 28, 2025

12. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  May 14, 2025

13. call offers for the longest wait time

    220 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  Apr 10, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  Apr 10, 2025

15. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    25 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Daniel Mansour commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    we must have this feature that is requested by many customers

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    Daniel Mansour supported this idea  ·  Apr 3, 2025

16. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Daniel Mansour shared this idea  ·  Apr 1, 2025

17. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    21 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  Mar 26, 2025

18. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    31 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  Mar 24, 2025

19. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel Mansour shared this idea  ·  Mar 18, 2025

20. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    28 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel Mansour supported this idea  ·  Jan 15, 2025