← RingCentral Ideas

Settings and activity

79 results found

  1. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  2. Seamless Digital Interaction Transfers to Another Agent

    12 votes
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    Daniel supported this idea  · 

  3. Ability to Set Skill Weight/Proficiency

    12 votes
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    Daniel supported this idea  · 

  4. Removing "change the status of an agent" without their consent

    10 votes
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    Daniel supported this idea  · 

  5. call offers for the longest wait time

    152 votes
    New  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  6. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  7. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel commented  · 

    we must have this feature that is requested by many customers

    Daniel supported this idea  · 

  8. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel shared this idea  · 

  9. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    19 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  10. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  11. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel shared this idea  · 

  12. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    23 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  13. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  14. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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    Daniel supported this idea  · 

  15. RCV video link in RCX Customer Card

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  16. Adjustment - Cancel call transfer Label

    17 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel shared this idea  · 

  17. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel shared this idea  · 
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    Daniel commented  · 

    this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).

  18. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    23 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 
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    Daniel commented  · 

    this is critical as agents must be able to fully control interactions from A to Z

  19. Delay in the event after "Single Play Audio"

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 

  20. Ability to Delete Channel

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel supported this idea  · 
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