Settings and activity

12 results found

1. Dashboard Visibility for Administrators

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   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sarah supported this idea  ·  Nov 7, 2024

2. Add DNIS/ANI or Contact ID to MyZone Logs

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   4 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sarah shared this idea  ·  Aug 9, 2024

3. Please can we have Admin access to reset Agents passwords on Contact Centre

   1 vote

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sarah shared this idea  ·  Jul 12, 2021

4. Have the option to view as another user (security profile)

   3 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Sarah shared this idea  ·  Mar 15, 2021

5. Adding 'Favourites' to Custom Reports in NICE InContact

   4 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Sarah shared this idea  ·  Mar 2, 2023

6. IVR Path reporting on standard Analytics

   18 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sarah shared this idea  ·  Jul 5, 2021

7. Ability to make outbound calls whilst Agent is in Automatic Wrap-up

   6 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sarah shared this idea  ·  Aug 9, 2023

8. Allow agents to place outbound calls in maxagent while on wrap up status

   5 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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9. Ring Central Contact Center Voice

   2 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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10. Outbound CLI Selection

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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11. Analytics - IVR key presses as a KPI option

    31 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. IVR Reporting on options

    22 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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