← RingCentral Ideas

Settings and activity

13 results found

  1. Ability for the Super Admin to Disable voicemail account wide and user level

    11 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Sarah supported this idea  · 

  2. Dashboard Visibility for Administrators

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Sarah supported this idea  · 

  3. Add DNIS/ANI or Contact ID to MyZone Logs

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  4. Please can we have Admin access to reset Agents passwords on Contact Centre

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  5. Have the option to view as another user (security profile)

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  6. Adding 'Favourites' to Custom Reports in NICE InContact

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  7. IVR Path reporting on standard Analytics

    21 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  8. Ability to make outbound calls whilst Agent is in Automatic Wrap-up

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Sarah shared this idea  · 

  9. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  10. Ring Central Contact Center Voice

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  11. Outbound CLI Selection

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  12. Analytics - IVR key presses as a KPI option

    32 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  13. IVR Reporting on options

    24 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?