Settings and activity
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8 votes
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Tim
supported this idea
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194 votes
Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app. This is because the desktop app has deeper access to your device that a browser simply isn't allowed to have for security reasons — browsers intentionally limit what a website can do with your screen, keyboard, and mouse to protect users.
Bringing remote control to the browser would require the desktop app to be updated to work with those browser limitations, which is a significant undertaking relative to how this feature is used today. After evaluating it, we've decided this isn't something we'll be building, and we're closing this request.
If remote control is something you rely on, we'd recommend joining meetings from the RingCentral desktop app rather than the browser.See Requesting and approving remote desktop control.
An error occurred while saving the comment Tim
commented
I'm confused. Documentation says that you can configure meetings to allow giving and taking screen control - but that feature is not present.
This affects ext: 730 in our account. That user is a 'mobile user' with a video pro license. 877.819.9516 is an Additional Toll-Free Number in our account. It is assigned to user 730 and forwards directly to an external number. Our goal is to have user 730 use the RingCentral App and Mobile App with that 877 number. I'm not sure what the pathway to that is - but it seems that the video pro license does not allow use of the RingCentral app. Reviewing our billing it appears that we are being billed the same for mobile users and digital line users. I don't know if this comes down to license types or user types but if we can use the 877 number with RingCentral apps - that is our goal...