Make voice transcripts visible to agents in RingCX
RingCX generates transcripts to create Summaries on voice calls, but it's not visible to Agents. It should be available in real-time during the call and accessible after the call along with the Summaries. Both should be able to be memorialized in a connected CRM along with other metadata and call recording link.
Our main competitors have that feature Zoom & Dialpad) and it's a common request from customers.
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