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System schedules accessible via Queues, channels, IVR

System schedules accessible via Queues, channels, IVRs.

Have the ability to create schedules/holidays on the Admin portal then apply them to queues, digital channels, and IVR call flows. Having to manually create schedules in each of these categories is a lot of work. Also having to create custom routing in the IVR designer is a lot of time.

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Loews 3rd Floor Meeting Rm shared this idea  ·   ·  Report…  ·  Admin →
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  • Loews 3rd Floor Meeting Rm commented  ·   ·  Report

    More details: We would like to create/add multiple business hours/holidays on the Admin portal. Then these created schedules be able to select in the Queues, Channels and IVR configuration for business hours or schedules.
    Example: CH On Hours 8am-5pm M-F
    In IVR when connecting the schedule to the next step we should be able to click the connector and select the "CH On Hours" schedule. Same for queues.