Settings and activity
2 results found
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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7 votes
If there is only one person on call and multiple calls come into the queue, the person answering the calls won't know until they get an email saying you have a missed call. Not all call queues need this feature but would be great to have it as an option. If another call comes in, put the current one on hold.