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Settings and activity

2 results found

  1. Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Akshay shared this idea  · 

  2. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    An error occurred while saving the comment
    Akshay commented  · 

    Currently with auto-receptionist custom rule, we can either modify the complete weekly schedule or specify date-range.However, if we have any special day(holiday) where we need complete day off or modification in working hours, then we have to change the whole weekly schedule.Thus, it become difficult to work on multiple such custom rule and also it very much manual work.Thus, if we can add 1 more condition which will be having higher priority that the weekly schedule it will ease the task.Note: When we select date range then configured weekly schedule is over-written and we have to configure from scratch. Thus need 1 more condition.