Settings and activity

62 results found

1. RingCX Custom call routing on IVR for a specific date

   11 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

   I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
   This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

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   Remi supported this idea  ·  Apr 9, 2024

2. calendar for holidays

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 9, 2024

3. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   14 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 9, 2024

4. RCV and RingCX Integration - Escalation/Queuing of video calls

   8 votes

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   Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

5. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

   7 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

6. Multi-lingual support

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

7. Agent Count While Waiting in Queue

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

8. Ask an Expert improvements

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

9. Call Recording Access from UI

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

10. Simplify process of customizing webchat

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

11. Ability to switch language for Text to Speech

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

12. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

13. Manual Outbound SMS

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    That is already possible from inbox mode. However we can add up to that with request such as:
    - ability to escalate a phone call with a manual SMS/email.
    - ability to create outbound campaign for SMS / email / chat or messaging notifications

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14. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

15. Add info about customer message nature in API and log

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Jan 15, 2021

16. Add change forum category for Khoros/Lithium connector

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Mar 18, 2021

17. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Dec 24, 2020

18. Add presence status sync / data driven routing to Salesforce connector

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Apr 12, 2021

19. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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