Settings and activity

58 results found

1. calendar for holidays

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 9, 2024

2. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   19 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 9, 2024

3. RCV and RingCX Integration - Escalation/Queuing of video calls

   8 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

4. Multi-lingual support

   7 votes

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   Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

5. Ask an Expert improvements

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

6. Call Recording Access from UI

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

7. Simplify process of customizing webchat

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

8. Ability to switch language for Text to Speech

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

9. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

   4 votes

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   Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Apr 5, 2024

10. Manual Outbound SMS

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Remi commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    That is already possible from inbox mode. However we can add up to that with request such as:
    - ability to escalate a phone call with a manual SMS/email.
    - ability to create outbound campaign for SMS / email / chat or messaging notifications

    Save Submitting...

11. Improve/Increase documentation

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

12. Add info about customer message nature in API and log

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Jan 15, 2021

13. Add change forum category for Khoros/Lithium connector

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Mar 18, 2021

14. Add presence status sync / data driven routing to Salesforce connector

    4 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  Apr 12, 2021

15. Wrap Time / After Contact Work

    138 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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16. RingCX Call Details "Call Termination by Agent or Caller"

    56 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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17. RingSense Dashboard based landing page to drive adoption and insight

    61 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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18. RCCC Call Plucking

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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19. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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20. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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