← RingCentral Ideas

Settings and activity

62 results found

  1. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Remi commented  · 

    I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
    This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

    Remi supported this idea  · 

  2. calendar for holidays

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  3. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  4. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  5. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  6. Multi-lingual support

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  7. Agent Count While Waiting in Queue

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  8. Ask an Expert improvements

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  9. Call Recording Access from UI

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  10. Simplify process of customizing webchat

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  11. Ability to switch language for Text to Speech

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  12. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  13. Manual Outbound SMS

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Remi commented  · 

    That is already possible from inbox mode. However we can add up to that with request such as:
    - ability to escalate a phone call with a manual SMS/email.
    - ability to create outbound campaign for SMS / email / chat or messaging notifications

  14. Improve/Increase documentation

    6 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Remi supported this idea  · 

  15. Add info about customer message nature in API and log

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi shared this idea  · 

  16. Add change forum category for Khoros/Lithium connector

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Remi shared this idea  · 

  17. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Remi shared this idea  · 

  18. Add presence status sync / data driven routing to Salesforce connector

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Remi shared this idea  · 

  19. Wrap Time / After Contact Work

    45 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  20. RingCX Call Details "Call Termination by Agent or Caller"

    47 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
2 4