← RingCentral Ideas

Settings and activity

62 results found

  1. RingSense Dashboard based landing page to drive adoption and insight

    56 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  2. RCCC Call Plucking

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  3. Use RingEX minutes for contact centre outbound dialling

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Simplified licensing & SKU model through a quote builder

    8 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. Option to place agent in unavailable state when working DFO interactions

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  7. Display Magazines or Videos on RCV waiting Room

    6 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  8. CNAM for RingCentral Contact Center

    13 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. Support in Analytics for non-English languages

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. "Dashboard only" license & dashboard URLs for RCCC

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. NiC Contact Centre Long Term Storage retrieval notification

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  12. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Implement automatic data masking controls for PII

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  15. Supervisors to be able to reprioritize emails

    2 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  16. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  19. Ask an expert v2

    4 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Support agent availability for Live Agent handover

    3 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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