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Settings and activity

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  1. Live Queue Agent Monitoring

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Sara commented  · 

    RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

  2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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