Settings and activity

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1. Live Queue Agent Monitoring

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sara commented  ·  May 26, 2022  ·  Edit…  ·  Delete…

   RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

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2. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!