Keeping track of all comments made by our staff which are related to a specific task has been a really useful and important tool for us. If we use direct messages or messages within teams we can't go back to them easily and we wouldn't know which specific task the message was related to. The option to reply within tasks is available in the ringcentral classic app so we definitely expected it in the new app but since it isn't we'll keep using the classic app and not update to the new one until that feature is added.
Keeping track of all comments made by our staff which are related to a specific task has been a really useful and important tool for us. If we use direct messages or messages within teams we can't go back to them easily and we wouldn't know which specific task the message was related to. The option to reply within tasks is available in the ringcentral classic app so we definitely expected it in the new app but since it isn't we'll keep using the classic app and not update to the new one until that feature is added.