Settings and activity
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1 vote
KingWest
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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14 votes
Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.