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6 results found

  1. Put call queues to back in queue

    1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    KingWest shared this idea  · 

  2. Allow Call Queues to Have an Exit Button and Announce a Caller's Place in the Queue

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Caller's queue status including their number in the waiting/queue list, how long is the estimated wait time

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Call Queue Position

    54 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    KingWest commented  · 

    Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.

  5. Add Place in Line, Estimated Wait Time, and Call Back Feature to MVP Queues

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Call Queue estimated wait time feature

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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