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Settings and activity

6 results found

  1. Agent Performance Metrics

    1 vote

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Laura shared this idea  · 

  2. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Laura commented  · 

    The ability to check performance reports of all call queues even though you're not assigned as manager to it.

  3. Audit Trail Enhancements

    171 votes

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    58 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  4. Configuring Dial-By-Name Directory Extensions at the Site Level

    62 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Analytics - Destination of Call (Export w/existing Spreadsheet)

    19 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Revise wording on MOS Analytics 'Needs attention' table

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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