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Settings and activity

3 results found

  1. Allow saved settings profile.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin Talbot shared this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    407 votes

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    Future Consideration  ·  53 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Justin Talbot commented  · 

    This is an integral part of reporting to grow my direct reports. The ability to track the ability for them to sit on DND all day and not answer calls is clouded trying to figure out how many calls they actually ignored doing this. Ignored calls do not populate when on DND mode.

  3. Add the ability to copy and paste an image into an outgoing text message

    6 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Justin Talbot commented  · 

    Currently in any of the forms of texting. (web app, mobile app) I cannot copy and paste a picture into a text message. I literally have to save a picture and attach it. I have over 3000 saved pictures on my harddrive that I just deleted from having to save them in just to send them. This would be super helpful.