Yes, this is a needed feature. This is especially needed for your customers with HIPAA limitation settings turned on, because we don't even receive Call Queue voicemails in our emails (we only receive an email notification with no playable recording). Currently, to check Call Queue voicemail (with HIPAA settings turned on), users have to log out of their own accounts and log into the Call Queue extension account every time they want to listen to a voicemail.
Yes, this is a needed feature. This is especially needed for your customers with HIPAA limitation settings turned on, because we don't even receive Call Queue voicemails in our emails (we only receive an email notification with no playable recording). Currently, to check Call Queue voicemail (with HIPAA settings turned on), users have to log out of their own accounts and log into the Call Queue extension account every time they want to listen to a voicemail.