Settings and activity
2 results found
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729 votes
SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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25 votes
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Rushit
commented
Its really helpfull if there is option to create contact groups. I bought service for my Apartment rental business. we have 3 building ( A B and C). each building has 12 tenant . As a example If we dont have hot water in Building A , than right now to do bulk message i have to select each 12 number as a recipient. If Ring central has option to create contact group than i put all 12 contact in BUILDING A group so whenever i want to send notification all i have to select BUILDING A group , so i can select all 12 tenant contact with one click.
we r 2 partner and one employee (Dan, john and Mary)for our 64 unit apartment building . whoever is available they respond tenant text. now if tenant ask us to waive the $50 late fees by text and Dan reply on it with saying we will waive only $15 but u must have to pay $35 in next 2 days. tenant respond back with ready to pay only $20 . by that time Dan got busy and Mary has to reply, Now Mary dont know what Dan offer him , Because she can see inbound message from tenant but she cant see outbound message other than her, So for us its very hard to answer text. if we can see each otherers respond than its more productive. Basically we need set up like email thread , or like group chat which allow all users to see outbound text from all users .