← RingCentral Ideas

Settings and activity

12 results found

  1. More flexible forecasting options

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cassondra shared this idea  · 

  2. System should identify schedules needed, instead of me assigning daily/weekly rules

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cassondra shared this idea  · 

  3. Select All button in ACD User skills tab

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cassondra shared this idea  · 

  4. Sort options for Real Time and Schedule Manager

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Cassondra shared this idea  · 

  5. Adjust schedules on weekly view to remove employee shifts

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavil...

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. WFM Pro - Ability to filter by team member in requests

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. WFM Pro - Ability to generate a new schedule for one or selected team members.

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. WFM Pro - Meeting Scheduler - Recurring Meetings

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. WFM PRO - Ability to Export more future facing data from Intraday manager

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. Schedule Send

    22 votes
    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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