Settings and activity

12 results found

1. More flexible forecasting options

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Cassondra shared this idea  ·  Aug 4, 2022

2. System should identify schedules needed, instead of me assigning daily/weekly rules

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Cassondra shared this idea  ·  Aug 4, 2022

3. Select All button in ACD User skills tab

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Cassondra shared this idea  ·  Aug 4, 2022

4. Sort options for Real Time and Schedule Manager

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Cassondra shared this idea  ·  Aug 4, 2022

5. Adjust schedules on weekly view to remove employee shifts

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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6. Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavil...

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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7. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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8. WFM Pro - Ability to filter by team member in requests

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. WFM Pro - Ability to generate a new schedule for one or selected team members.

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. WFM PRO - Ability to Export more future facing data from Intraday manager

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Schedule Send

    29 votes

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    Planned  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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