Settings and activity

43 results found

1. Google Chat as inbound channel for help desk use case

   10 votes

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   2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

   Gael shared this idea  ·  Sep 23, 2025

2. Integration of RCS (Rich Communication Services) as a Communication Channel in RingCX

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   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 23, 2025

3. 3rd Party Connector for Non-Native Messaging Channels and High Volume SMS (International)

   5 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

4. RingCX IVR press path report

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

5. hashtag # in RCX (IVRs and queue events)

   42 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

6. Cost Centers built in RCX

   37 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

7. INTERCEPT

   29 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

8. View Ring CX Realtime dashboards in minutes and seconds.

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   88 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

9. Quality of Service (QoS) Portal for RingCX Calls

   50 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Sep 18, 2025

10. Pull QoS call score via API

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    21 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

11. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

12. Sending fax messages in RingCX

    14 votes

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    New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

13. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

14. Move from generic email profile to existing or new Customer Profile

    28 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

15. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

16. Ability to limit SMS channel selection when creating an outbound SMS message

    24 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

17. RingCX Digital Message Notification Improvements

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    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

18. Social Media Comment Threads - Lock Ability

    31 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Sep 18, 2025

19. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Jul 5, 2024

20. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Jul 4, 2024