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  1. Add Remote Control feature to RC Desktop App - Video

    187 votes

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    First Name commented  · 

    I run a call center, and, there are times when a new user can't get RC to work. Because I can't remotely take over their laptop I can't help. this functionality was available on RC Meetings. This is something I will use.

  2. Option to change Profile Picture to Default

    95 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    First Name commented  · 

    We change the users on our phones dependent on who is assigned to a specific case. The administrator should be able to change the profile picture, back to initials only. It makes it more difficult to identify the person in the teams portion when sending important and pertinent messages.