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5 results found

  1. Reporting Capability on IVR Menu for key presses

    60 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Analytics - IVR key presses as a KPI option

    32 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Analytics report for IVR key presses

    50 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. IVR Path reporting on standard Analytics

    21 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Kris commented  · 

    If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.