Settings and activity

13 results found

1. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   26 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  May 15, 2024

2. POP UP SCREEN WITH NEW MESSAGE/FAX ETC

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Customer Journey Cradle-to-Grave Report

   20 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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4. Whats app voice into contact center

   1 vote

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mike shared this idea  ·  Feb 23, 2023

5. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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6. RingCX Call Details "Call Termination by Agent or Caller"

   56 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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7. Spanish Support for RingSense Transcription and Translation (to English)

   34 votes

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   8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

8. Call journey report for RCX

   41 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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9. RingCX Time Based Callback-in-Queue Offering

   36 votes

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   Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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10. API for external contacts

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Proactive XS/ auto leads upload for RingCX

    23 votes

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    0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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